Return Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. We offer change-of-mind returns for a refund or store credit under the conditions below. If a product has a problem, you may be entitled to a repair, replacement, refund, or other remedy under applicable consumer law. Please read this policy to help ensure a smooth process.

Change-of-Mind Returns

You may return a product purchased from Clarivane because you have changed your mind within 30 days of delivery. For a change-of-mind return, the product must be unused, in its original packaging, and in the same condition as when you received it. These conditions do not limit your rights if a product is faulty, damaged, or incorrect.

Initiating a Return

  • Use our Contact Us page to request a return or refund.
  • Provide your order number, a detailed reason for the return, and supporting images if applicable.

Return Costs

For change-of-mind returns, customers are responsible for return shipping costs. Shipping delays beyond our control are not, by themselves, a reason for a change-of-mind return outside the conditions of this policy. If we confirm a product is faulty, damaged, or incorrect, we will cover or reimburse reasonable return shipping costs you have paid. Please keep your postage receipt. We recommend using a traceable shipping method.

Return Authorization

Clarivane ships internationally, so we may not always be able to provide a return label. We will provide return instructions when you contact us. If your package arrives damaged, defective, or contains the wrong item or variant, we will arrange return shipping or reimburse reasonable return costs once the issue is confirmed. Where applicable, we may provide a voucher code for the return process.

Return Exceptions and Non-Returnable Items

Change-of-mind returns must meet the following conditions:

  • Unused: Merchandise must remain in its original condition. We cannot accept a change-of-mind return for an item that has been used.
  • Damage-free: Products must show no signs of damage.

These change-of-mind conditions do not affect your rights when a product has a problem. In some cases, we may send a discretionary replacement without requiring the original item to be returned. If you are dissatisfied with that replacement and request a refund under our discretionary policy, we may ask for both items to be returned.

Restocking Fee

Approved change-of-mind returns are subject to a 40% restocking fee based on the original item price. This fee covers return processing, restocking, and any potential depreciation.

Changes to This Policy

Clarivane reserves the right to update this return policy at any time. Changes take effect when the updated policy is posted on our website. Nothing in this policy excludes or limits rights you may have under applicable consumer law.